Keeping you safe during your visit

As well as making sure you enjoy your time with us and our herd of alpacas, it is equally important that you are safe.
Please take a few moment to look at the information below to make sure you understand the information.

Are alpacas safe?

Alpacas are generally very calm animals during the walk. The fields we use for our experiences are the fields they call home so there shouldn't be any surprises for them.
But, please be aware they are animals and so do not always follow the script so may occasionally jump if something scares them.

What should we wear?

All of our experiences take place outdoors so please dress appropriately for the great British summer and walking in a field. 
That means bring a jacket and wear shoes you can walk around a grassy, lumpy field.
You can not use an umbrella during your experience.
Very flappy clothing is also not advised.

Can I hug your alpacas?

Whilst alpacas are awesomely soft and fluffy, they do not like to be hugged the way teddy bear would. 
So as to not spook them it is best to move calmly around them and they may sniff your hands and face once they are comfortable with you.
When they have their headcollars on they will let you stroke their necks, but please do not touch their heads, ears or fluffy butts.

Can I bring ...

There are some things you cannot bring with you including:

- Pushchairs

- Dogs

- Picnics

- Umbrellas

However you can definitely bring:

- A camera

- Warm clothes

- Questions and curiosity

- Field friendly footware

What facilities do you have?

During your experience you will get hands on with our alpacas, feeding them or stroking them so we have a mobile hand wash station available.
Unfortunately we do not have a visitors toilet available.

What about COVID-19?

Staff are undertaking regular lateral flow tests to monitor our own health and should any staff member receive a positive result all walks will be rescheduled during our isolation period.

We ask that if you or someone you are in close contact with receives a positive result or begins to show symptoms, that you contact us as soon as possible to reschedule your experience.

During your experience we will be outdoors and we can social distance. All our bookings are limited to one group so you will only be with people you know.

Should the restrictions change, we will contact you ASAP if this impacts your experience.